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Three Simple Rules to Keep Twitter from Draining Your Life Force

Post first.

There’s only so much time available, and the first requirement is to feed the feed. So don’t get bogged down in reading tweets that have come in. Post before you read. Better yet…

Read later.

The reason to read tweets is to see if there’s anything to reply to, re-tweet or otherwise deal with. That means making decisions, and that’s not something you can do quickly if you want to do it properly. So set aside a half-hour a day, separate from any other activity, to read and respond to tweets.

Don’t reply unless you have something to say.

Yes, there are times when a pat on the back – or even an outright sucking up – is indicated. But very seldom is “I agree!” or “Great tweet!” a message worth the time it takes. It’s time you could be spending on meaningful tweets. Or getting re-acquainted with your family.

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People Buy from People

We all have some special business relationships that become more than just business. Maybe you aren’t the closest of friends, but “friends” wouldn’t be an inappropriate description.

The bond is stronger than a simple buyer-seller relationship. There’s a lot of business and profit, but there’s also a lot of satisfaction on both sides.

You might think those relationships just happen. After all, since we all have them, and we didn’t do anything special to build them, they must just happen, right?

Wrong. If you confuse coincidence and causation, you’re missing a tremendous opportunity. Yes, those types of business relationships do “just happen,” but they also can be developed, nurtured and maintained, just like any other relationship.

The key is to understand that your prospects know you are there to “sell” and therefore set up defenses – barriers – to your efforts. You can break down those barriers by not “selling.” Rather, you consult; you learn about the prospect, ask what they want and why they want it – all before you start telling them about yourself.

That’s the cornerstone of the consultative selling process. And it all starts with understanding that people don’t buy from vendors or salespeople or any “thing.”

People buy from people.

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Two Free Sales and Marketing Webinars Jan. 6

We have two free webinars coming up Thursday, January 6, that can help jumpstart a successful 2011.

At 10 a.m. is “The Strategy and Tactics of Marketing.” This Webinar helps you understand what makes your company different and better and how to create a brand and a message provide compelling reasons for targets to work with your company. Tactical Marketing Programs will also be discussed, illustrating ways to create programs to help your targets get what they need by using your company. Register here.

At 11 a.m. is “A Winning Process for Commercial Sales.” This webinar defines the commercial market and a winning sales process that will make penetrating this market easier, more efficient, more effective and less stressful than any of your other sales activities. Register here.

These Webinars are an excellent opportunity to get a feel for the types of things we’ll be covering at our Sales Mastery for Restorers  and Weathering the Storm Commercial Marketing seminar programs. And there’s still time to register for the upcoming Atlanta sessions the week of January 24. Visit the BDA Web site for more information on either or both programs.

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Communicating Value

You can sell as hard as you can, follow-up just the right number of times, answer all your prospects objections, take them to football games, buy them dinners, but you still won’t close if you don’t communicate value.

It’s not just a matter of showing how you’re different and better. It’s not a question of how you communicate that. It’s how that relates to the needs of your prospect.

That comes down to identifying the prospects pains and demonstrating how what you offer will relieve them. That’s the value you offer, and if you don’t find the pain, you won’t have the “translator” to communicate your value.

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Free Webinar: Lowering the Drawbridge to Customer Relationships

Lowering the Drawbridge
Thursday, December 30th 10 a.m. Central Time. Click here to register.
This Webinar explores key relationship-building methods that reduce defensiveness and allow the establishment of the kind of powerful “Cheerleader” or “Promoter” relationships that can dramatically increase the growth and profitability of your business. Everyone has a couple of these relationships now. Wouldn’t you like to understand how to create them at will? Register Now!
This Webinar is part of the Sales Mastery for Restorers Webinar Series. If you can’t make this session, an additional Webinar is scheduled for Thursday, January 6. Click here for more information on the upcoming Webinars.
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Free Webinar: Social Media for Restorers

The Amazing Power of Social Media to Develop Your Commercial Business
Wednesday December 29, 10 a.m. Central Time  - Click here to register.
This Webinar reviews real world case studies and specific guidelines that you will be able to use immediately to get more appointments, more easily than ever before! Reserve your place today. Register here.
If you can’t make it to this Webinar, an additional Commercial Marketing Webinar is scheduled for Thursday, January 6. Click here for more information on the upcoming Webinars.
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Restorers Adopting Social Media Can Gain a Competitive Edge

Social media is becoming an increasingly important marketing tool for restoration contractors, and those who take advantage of it can reap a significant competitive advantage.

While a successful social media program requires a sizeable time commitment, the returns can justify it. Social media lets you build relationships with people you normally wouldn’t get face to face opportunities with. There are no gatekeepers on LinkedIn or Twitter to keep you away.

We recommend our clients start their social media programs with a blog. It’s not always feasible, and you can participate in social media without one, but there are some real benefits to having a blog.

First and foremost, it gives you more relevant content for your Web site. That’s “relevant” both in attracting your target audiences and “relevant” to the kind of information a search engine looks for in ranking a site. Think of a blog as one of the quickest ways to attract and engage prospects while improving your SEO position, and that is often enough to justify having one.

Even more important to your social media marketing program is that everything you use on the blog can be used on other social media platforms. Just as a quick example, I could create a Tweet that says “A blog makes SMM easier. Do you have one?” and link back to this post. This increases the chances of your message being seen by someone who would get value from it.

Blog or no blog, though, there is one social media platform every restorer should be involved in: LinkedIn. Twitter and Facebook may get the press, but LinkedIn gets the business.

As important as homeowners are to a restoration contractor, it’s referrals from professionals that that really grow your business and LinkedIn is by, about and for business people connecting with business people. Participating opens up tremendous opportunities you can’t find elsewhere.

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Lack of Flood Insurance a National Problem

According to a recent story in the Minneapolis Star Tribune,in Utah only 3.64% of structures in high-risk flood zones are covered by flood insurance. In Minnesota, the number is 4.24%.

Those are the lowest rates in the country, but that doesn’t mean there’s no problem elsewhere. The Star Tribune article, citing a 2006 Rand Corp. study, said that only about 50% of the nation’s homes in high-risk zones have flood insurance.

In the Midwest that number is 20 to 30 percent.

Flood insurance can be expensive, depending on where the structure is, but it’s easy to get if the community participates in the National Flood Insurance Program. http://www.floodsmart.gov/floodsmart/ Insurance under the program covers both the structure and contents and is available for both residential and commercial properties.

Is insurance coverage for flood restoration work a problem for you? Does your community participate in NFIP? Find out here.

If it does, spreading the word to your clients, insurance agents and others in the area could save a lot of headaches for everyone. If it doesn’t, you can petition your local government to apply.

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Risk and Reward

Anything new, any type of change, always implies risk. It may be as simple as whether to change brands of soup, or as complicated as choosing a supplier for property restoration. As different as those two situations seem, the decision for both comes down to answering one simple question: Is the reward worth the risk?

The key to understanding how people change is understanding that change most often happens only when the risk of doing nothing (leaving things the same) is GREATER than the risk of change.

For restorers trying to sign new customers, it doesn’t matter how great your drying equipment is, or how many certified techs you have on staff, or how many satisfied customers you serve. Until you actually make the sale and deliver on your promise, you’re an unknown. That is, you’re a risk.

So what reward do you offer that makes the risk or doing nothing greater than the risk of change? What pain does your prospect have that you can relieve?

If you find that, understand that and speak to that, you’ll close.

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Free Sales Mastery for Restorers Webinar

Why Most Restorers Are Not Driving the Growth of Their Business and What to Do About It!
Thursday, December 16, 10 a.m. Central Time  – Click here to register.

Your sales department should be able to consistently go out and conduct activities that can reliably generate new business – but most don’t! This Webinar helps you understand why they don’t and what you can do about it.

Reserve your place today. Register here.

If you can’t make it to this Webinar, additional Sales Mastery for Restorers Webinars are scheduled for Thursday, December 30, and Thursday, January 6. Click here for more information on the upcoming Webinars.

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