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Tag Archive for 'insurance agents'

The 1(800) Way Agents Put Client Relationships In Jeopardy

We are pleased to bring you a newly published article written by Tim Miller, and is currently running in Cleanfax Magazine’s online monthly publication, “Restoration Insider.”

This article, titled “The 1(800) Way Agents Put Client Relationships in Jeopardy,” discusses a recent fire loss experienced by one of our own BDA team members. Luke’s apartment complex, consisting of eight units all together, caught fire on the east side of the building, while the west side (where Luke lived) incurred heavy smoke damage.

As we all know, times like these are when an agent can step in and become their policyholder’s hero, providing above and beyond service when their client needs it the most, or lose the opportunity all together by a lack of action on their part.

We hope you enjoy this story, and please feel free to send us your thoughts and comments!

Beware Electronics: 23.4 Million Lightning Flashes Increases Chance of Loss

Between 2004-2006, the cost of insurance claims for lightning strikes nearly doubled, although the actual number of claims shrank dramatically. An industry trade group says “fancy new TVs and videogame consoles are to blame.”

With 23.45 million lightning flashes being recorded nationwide in 2011, and as the general public consumes more and more technology each day, the risk of loss due to a lightning strike grows as well. Electronics such as flatscreen TVs, computers and videogame consoles are all susceptible to power surges.

These types of insured losses related to lightning strikes totaled almost $1 billion in 2011 alone!

Are policyholders protected when they incur this type of loss or to that note, do they have enough coverage if the lightning was to cause damage to the property?

Our BDA Client Network, which is made up of restoration contractors nationwide, find that in times of loss, many policyholders do not have sufficient coverage to fully cover the damages incurred to their contents or property. And when that happens, it can creative a negative impact on the relationship between the policyholder and the agent, as the policyholder almost always assumes they have enough coverage.

If you are a restoration contractor that has come into this type of situation, we’d love to hear about it! You can reply to this blog post or email us at

You can also read the full story at:

Are You Helping Your Agents Communicate Value?

As I was driving to the office the other day, I heard a radio ad for an online insurance retailer that boasted, “Technology when you want it. People when you don’t.” It seems as if online insurers are starting to realize what we’ve been preaching for some time now: there are a lot of claims that can’t be addressed properly by call centers and computers alone.

As we become more and more engaged in an app driven, instant gratification model of life, it’s easy to forget that the actual experience of filing and settling a claim is not always an easy one. More often than not, it requires the help of a real-life professional to navigate successfully.”

Can technology assist in the process of filing and managing a claim? Of course it can. But regardless of how beneficial technology can be, people still desire the comfort, empathy and responsiveness of dealing with other people like themselves in a time of crisis.

Consumers don’t need to deal with an agent when they buy or renew policies. The financial numbers for online insurers like Geico and Progressive make that abundantly clear. But the tradeoff is that they don’t have an advocate on their side when they actually need claims service.

Helping agents communicate this idea  to their policyholders – how they provide the people part of the equation when it’s needed most – should be a key component of any restorer’s agency marketing program.

My question to you is how is your restoration company helping the agencies in your market make their policyholders recognize the importance of having a real live agent on their side?

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